FAQ (Frecuently Asked Questions)
Our objective is to be able to transmit you the global vision that Kitarshokak has give opportunity us to learn, among which is the learning and interpretation of an intrument in individual and band environments, composition & sound in individual and band environments, pre-production and production of songs or recording of all of them, from 0 to as far as we can go. Along the way, we (you & us) will have to know what method to use, what way to follow, what instrument to buy, how you need to be prepared for recording, etc…
We also don’t know today, in 2022, anyone internationally that gives the opportunity to play, test & learn with our backline the way we do on our Vintage Gear Tour.
“If we want music and musicians to be valued, let’s start by valuing ourselves”
KITARSHOP (BUY, SELL, TRADE)
Instrument deals between individuals always carry certain risks and making a successful transaction requires dedication. If the purchase is made remotely, it is difficult to really know what you are going to find when you open the packaging. Our honesty and commitment are some of our characteristics so that transactions can be succesful. We will be with you for any possible eventuality that may happen.
New: never used
Excellent: practically new although with some signs of use
Very good: some signs of use but in good general condition
Good: quite a few signs of use but functionally good
Used: functionally well although aesthetically very used
Fair: functionally halfway, some functions might not work well
To repair: the title says so
- Articles that do not accept changes
- Articles that accept changes and indicate what types of articles are accepted
- Articles that accept changes but they aren´t wrote in description. You will have to visit the Kitarshop/Trade/Kitarshokak Trades section to find out which are the accepted changes
The appraisal value will be taken into account that the item will be to be resold later, so the work is duplicated, so obviously, we do not accept items that are offered to us at the same resale price. Something logical but to take into account.
Naturally, we don’t completely close ourselves to anything, but keep in mind that we will value those articles that we do search over those that we don’t.
BACKLINE RENTING & RELATED SERVICES
You will simply have the best of the best, well contrasted and compared and available for you both for recordings in our studio (in which the Backline is included in the rate price) and for use outside our facilities, either live, recording in other studio, tests with your group and gear at your rehearsal local, etc… You can also learn and enjoy all of it in our recording studio under very attractive conditions on our Vintage Gear Tour initiative. You can bring your article, compare it and draw conclusions from all of it, for example. Rent, learn, advise, teach, enjoy, record…everything you can think of.
The gear we offer is serious, professional and varied. We have the gear with which the most important recordings have been made worldwide and throughout history by great musicians (Hendrix, Beatles, Pink Floyd, Rolling Stones, Queen Of Stone Age, Van Halen, Led Zeppelin, Metallica… long etc…), which was & is the muse of his inspiration. And most importantly…AVAILABLE FOR YOU!!
You can know our Backline in the area with the same name.
You will learn about “the true” of vintage, understand the philosophy of Kitarshokak, etc…
- We have wide experience in the musical world, which gives us a global vision: from learning an instrument and its purchase, through its implementation in a music band and its composition to recording, mixing and editing of a performed project or its performance in a concert
- Our customer testimonials support our good work and know-how. Click here to know them!
- Our passion for music makes working around it will be enjoyable for us
GUARANTEE,SHIPPING, RETURNS…AND OTHER IMPORTANT QUESTIONS
In second-hand goods, the replacement of the product cannot be demanded, only its free repair within a reasonable period of time. If a reasonable repair is not possible, a reduction in the price or termination of the contract may be agreed.
Kitarshokak will request information in the way it deems appropriate to verify if the failure has been caused by a material defect or misuse. Buyer will be obliged to provide this information, send the damaged item to a technician that Kitarshokak deems appropriate to verify the reason, etc…
In case of requiring the guarantee, the buyer must necessarily provide the purchase invoice.
For third-party sales management items, Kitarshokak offers a 15-day from deliver date mediation between owner and buyer (in which it retains the money paid for the item before it is paid to the owner). It is the term in which any problem of the article received must be communicated. After that period, Kitarshokak will pay the owner and will be free to mediate in that purchase-sale. Kitarshokak, in the same way for its articles, will request information in the way it deems appropriate to verify if the failure has been caused by a material defect or misuse. The user will be obliged to provide this information, send the damaged item to a technician that Kitarshokak deems appropriate to verify the reason, etc…
If the reason for the return is simply that it does not fit what the buyer thought, 10% will be charged for restocking (minimum of €25) and the return shipment will have to be paid for by the buyer. Money will be refunded within 15 calendar days after receiving the item at our facilities. We need that time to check that everything is as it was when it was sent. If by any chance it is observed that the item in question has been used or abused (not a simple test) it will be charged as if it were a rental and based on the days of use, type of item in question and our current rates of rental.
If the reason for the return is a failure or a different operation than that indicated in the description, the appropriate actions will be carried out to see what has happened and define whether Kitarshokak is responsible or not. If it is decided that Kitarshokak is responsible and the buyer does not want to keep it, the money will be refunded within 15 calendar days after receiving the item in our facilities. If it is determined that Kitarshokak is not responsible, the buyer must pay for the necessary actions that must have been taken to verify what has happened: technician, shipment, etc… The resolution of the responsibility will be given by the technical service that Kitarshokak chooses at each moment and with the greatest objectivity possible, explaining to both parties the reason for said resolution. The return shipment or shipments that may be necessary for the repair will only be paid for Kitarshokak in the event that the responsibility of the problem happened is of Kitarshokak.
In the event that the customer decides to keep the item in question, even if the funcionement is not as indicated in the description of said item, Kitarshokak will be responsible for the repair and related expenses (shipping, etc. …) through its technical service, if it is responsible for it, or may mediate and help in said repair, if both Kitarshokak and the buyer deem it appropriate, if it is defined that the problem occurred is responsability of buyer.
Although problems of damage or loss in shipments are usually extremely rare, we strongly recommend taking out insurance to be eligible for a claim in the event of any problem with the shipment. In any case, it will be the buyer’s decision.
Kitarshokak cannot take responsibility for breakages or damage caused by the transport agency if the insurance has not been contracted.
To contract the insurance you will have to inform us at the time of formalizing the purchase.
Note: For purchases made with PayPal as a product or any other platform that mediates in the same way, shipping insurance will be mandatory and will be applied with the consequent surcharge.
Obviously, you can also came to our facilities to make the purchase on the spot and pay in cash.